Terms and conditions
Last updated: November 2026
These terms apply to the private and small-group experiences organised by Primo Experiences (Málaga, Spain). By confirming a booking you accept them. Questions: [email protected] or WhatsApp +34 681 943 928.
1. How booking works
You send an enquiry (web form, WhatsApp or email). I reply with a proposal: itinerary, what is included and the total price. The booking is confirmed when you accept that proposal in writing and, if the proposal includes a deposit, when the deposit is paid. Until then nothing is booked and you pay nothing.
2. Prices and payment
Prices are in euros and include taxes (VAT). What each price includes (vehicle, guide, tickets…) is stated in your proposal; anything not listed there is not included. Payment amounts and dates (deposit and balance, if any) are those stated in your proposal.
3. Cancellation by you
25% of the price is charged if you cancel up to 48 hours before the tour, 50% up to 24 hours before, and 100% if you do not show up.
4. Bad weather
Full flexibility: if conditions make the route unsafe or the visit not worthwhile, we reschedule or you get a full refund.
5. Transport guarantee
If, in the unlikely event, our transport partner cannot operate a transfer, I arrange an alternative at no extra cost to you.
6. Shared days
On days when a group is already booked, you can ask to join it. Joining is always subject to approval: until I confirm it, it is not a booking.
7. Your safety and the rules of each place
Please tell me in advance about any health condition, mobility needs or young children so I can adapt the day. Some places have their own rules: for example, the Caminito del Rey has a minimum age of 8, helmets are mandatory and it is closed on Mondays. The guide's and site staff's safety instructions must be followed at all times.
8. Insurance
Every tour is covered by civil liability insurance.
9. Photos
During the tour I may take photos and videos of the group. By booking you agree that Primo Experiences may use them on its website and social media. If you'd rather not appear, just tell me before or during the tour and I won't publish any image where you can be recognised.
10. Personal data
Your data is used only to manage your booking and reply to you. See the privacy policy for details.
11. Complaints and applicable law
If something is not right, write to [email protected] and I will reply as soon as possible. These terms are governed by Spanish law, without prejudice to your rights as a consumer.